Returns Policy
We want you to love your Pickleball Rocks gear! If for any reason you’re not completely satisfied with your purchase, we’re here to help make the return process smooth and straightforward.
Returns and Exchanges
We accept returns on most items within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Items must include all tags attached.
Exceptions to Return Policy:
- Discounted items or clearance products are final sale and cannot be returned or exchanged.
- Products that have been used, worn, or altered cannot be accepted for returns.
How to Initiate a Return:
- Contact Us: Email us at info@pickleballrocks.com with your order number and the reason for return.
- Return Approval: Once we review your request, we’ll send you a prepaid return label via email.
- Pack Your Item: Use the original packaging and attach the return label.
- Ship the Item: Drop it off at your nearest carrier location.
Refunds:
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will process a refund to your original method of payment within 7-10 business days.
Note: Shipping costs are non-refundable.
Exchanges:
If you’d like to exchange your item for a different size or color, simply follow the steps above for returns. Let us know the new item you’d like, and we’ll ship it to you once the original item has been received.
Damaged or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 5 business days of receiving your order. We will cover all shipping costs to replace the item.
For any questions or further assistance, feel free to contact us at info@pickleballrocks.com or call us at .